Service is always one of the most concerned aspects of our company; we provide Before-sale Service, System Design, and Test Guidance to Maintenance, Spare Parts Supply etc. We have certified by ISO9001-2000 International Quality System. One of the important reasons that the famous international brands, such us Germany MAN Marine Engine and USA KOHLER Marine Generator Set, who choose us as their agents in China is our service advantages in the market of small or middle size yachts. |
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| Before-sale Service |
We provide detailed product technical parameters to customers for equipment choosing and system designing |
Service quality assurance:
Our sale staffs are all experienced and professional, who can provide the most proper system design and optimized equipment for the customers. |
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| Local Commissioning |
We not only provide installation check and commissioning, but also training for relative persons at local. |
Service quality assurance:
Our service staffs will fill in the Service Report and Customer Satisfaction Investigation Table every time after finishing the installation check and commissioning at local. |
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| After-sale Maintenance Service |
We create files for end users and provide them follow-up service, regular return visit and permanent maintenance. |
Service quality assurance:
We will reply the users within two hours once we received the trouble report and service complaint. Emergency services will be rendered within 12 hours for provincial customers and within 48 hours for out-of-the-province customers.Under warranty, if the trouble or damage was occurred because of the machine’s quality problems (excluding wearing parts), we will repair or change the spare parts for free; contrarily, we will provide customers service and spare parts upon the customers’ request at preferential price.
Notes:Engines and generator sets’ warranty periods are 12 months from delivery day or 2000 hours from first start-up day (take the first as the standard); Air Conditioners’ warranty period is 18 months from delivery day or 12 months from the delivery day of the shipyard (take the first as the standard). |
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| Spare Parts Supply |
We provide all kinds of spare parts and technical support. |
Service quality assurance:
We maintain enough storage of spare parts for all kinds of equipment that we sale, to ensure the supply in time. We also have storage of some spare parts of other generator sets to meet the customers’ request. |
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| Major Overhaul or Maintenance Service |
We provide perennial major overhaul and maintenance service. |
Service quality assurance:
We will provide the advice of major overhaul or maintenance and do the services as per the users’ request, and also can do the CCS test. |
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| Ocean will make our customers trouble free |
Service Hot Line: 021-50398871/72/73-860 (working day 8:30am~5:00pm)
Mobile: 13916212427
Contact person: Mr. Ma GuoLiang
Email: ma@ocean-china.com |
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